Shipping Policy
Free shipping on US orders €35 or more
Shipping is not included in the Ancient Ellenic Store's product prices. Shipping rates start at 4€ and depends on customer location and the amount of products in an order. The costumer can determine the cost of shipping by adding the desired products in the shopping cart and add his shipping address. The shipping rates for the selected products will be displayed, calculated according to the location of the customer and the amount of products. For US orders €35 or more we offer free shipping.
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Orders are normally dispatched within 2-7 business days from the order submission date. Depending on where the order is shipped from and the location of the customer, the following guidelines applies:
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USA *
Shipping up to 5 - 15 business days
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Canada
Shipping up to 10 - 15 business days
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International
Shipping up to 10 - 18 business days
Our producers have strong partnerships with the most reliable carriers, located in different parts of the world to bring you the best offers and positive shipping experience. However during holidays and high volume seasons may cause production and shipping times to be slower than the listed average.
* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 7 – 12 business days.
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Return & Exchange policy
Ancient Ellenic Store’s products are unique and produced per order. We don’t keep any stock of products. Therefore returns or exchanges are not supported if the customer ordered a wrong size, color, or simply doesn’t like the product.
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Once an order has been sent to production it is sent to the Print Provider the customer can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, Ancient Ellenic Store is not responsible and will not offer replacements or refunds. The customer is responsible of providing the right shipping information, selecting size etc.
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Product quality and customers satisfaction are important to us. All orders are going through a 3-step quality check before they are being shipped out. However, if there would be any issues with an order, like manufacturing error, printing issues or if the item was damaged during shipment, please submit a written claim using our Order Issue Submission Form containing the necessary information, photographic evidence of the product, package and shipping slip, no later than 10 days after the estimated delivery date. All such claims are subject to investigation and sole discretion. We will do everything possible to correct the situation and provide the most suitable solution to you. In case a replacement order is arranged, there is no need to send the original order back to us.
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